Q: Where can I locate the Photo ID and Photo Key on my order form?
A: Your Photo ID and Photo Key can either be found in the top right hand corner of your order form or on the reverse of the form.
Q: I have received multiple order forms but I can only see one photo in my gallery, how can I view the other photographs?
A: Once logged into your account and viewing your photo gallery on the right hand side of the screen there is a section named “Add a photo to your gallery”, enter the additional Photo ID and Photo Key from your other order form. When the Photo ID and Photo Key have been entered ensure that you click the orange “Add photo” button, the new image will be added to your gallery. Once added you can select the relevant photograph and click the orange “Order this photo” button.
Q: Where can I find my internet order number?
A: Your internet order number will be detailed on the confirmation email that was sent to you when you first placed your order.
Q: What is my user name?
A: Your user name is the email address you used to register when you first set up your account with The School Photography Company.
Q: I have forgotten my password to my account, how do I find out what this is?
A: Under the “Log in” section you will see a “Forgotten Password?” link. Click the link and enter your email address that you used when you initially registered and a new password will be emailed to you. If you don't receive an email in your inbox please check in your spam folder.
Q: I have missed the date to return my order to the school, how do I place an order now?
A: On the reverse of your order form you will find instructions on how to place a late order.
Q. I have lost my order form, how do I order my child’s photographs?
A. You can contact us by email on firstname.lastname@example.org or call 01295 250 812 and select option 2, a member of our customer care team will be able to give you the details that you require to place an order.
Q: I have lost the original envelope that the order form came in. How can I complete a postal order?
A: Place the order form into a standard envelope and address it to; TSPC Beaumont Close Banbury OX16 1TG
Q: I am ordering online but require my product to be delivered to an alternative address, is this possible?
A: Yes, this is no problem. Once you have selected your product move to the checkout screen and you will have an option to deliver to your home address or an alternative address.
Q: How long do photographs take to arrive once ordered?
A: For orders placed with delivery to a school address we aim to dispatch to the school within 28 days of the return date stated on the order form. Orders will be dispatched to the school before the end of term and distributed by the school.
For orders placed with delivery to a home address we aim to dispatch within 28 days, if you have not received your home delivery order within this 28 day period then please email us on email@example.com or call 01295 250 812 and select option 2. A member of our customer care team will be more than happy to help.
Q. Is The School Photography Company GDPR compliant?
A. Yes. All of our data is requested, processed and held in accordance with GDPR. Our General Data Protection Regulation Policy is available on request by contacting firstname.lastname@example.org
Q. Can I buy a digital image??
A. Digital images are only available to purchase for individual portrait photographs. They are not available immediately after photo day we always endeavour to get them available for you to purchase as quickly as possible.
We do not offer digital copies of any group photographs for sale.
Q. Will I get charged for delivery?
A. If your school have chosen to offer parents free delivery to school and you order before the specified date then you will have the option of free delivery to school. If your school have chosen to only offer delivery to home or you have missed the cut off date for delivery to school then there will be a delivery charge added at check out. Delivery prices are from £2.95 to £5.95, the amount charged is calculated on number items and their weight.
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